star cloth

020 8546 7373


Terms and Conditions

1. Definition: "The Company" means Countess Marquees Ltd, their subcontractors and agents. "The Hirer" means the person, organisation or Company hiring equipment from The Company. "The Equipment" means any tent, marquee or part thereof and including mobile toilets, exhibition and display equipment and/or accessories, either used with or without a marquee. "The Agreement" means the Hire Agreement between the Company and the Hirer for the hire of the equipment.

2. Agreement: The Company will issue a hire agreement, which the Hirer shall accept by returning a signed copy of the agreement and the necessary deposit (25% of contract price) No booking is definite until the signed hire agreement and deposit have been received by the Company, and the Company has confirmed its acceptance to the Hirer. Any offer of equipment is subject to stock being available on receipt of a booking. The normal hire period is for two days unless specified on the hire agreement. Agreement will be reached with the Hirer regarding the dates of installation and take down. The balance of the contract price must be paid by the Hirer on completion of the installation unless otherwise agreed in advance with the Company. All bookings are subject to VAT at the current rate. If full payment is not made at this time, the Company reserves the right to charge interest at 3% above the official bank rate on any outstanding balance, or to terminate the agreement and remove equipment from the site. If the Hirer cancels the Agreement earlier than eight weeks before the date of the hire period, no charge shall be made by the Company to the Hirer but the deposit will be retained by the Company. If the Hirer cancels the Agreement within eight weeks of the date of the hire period, the Hirer shall pay 50% of the hire charge to the Company. If the Hirer cancels the Agreement within four weeks of the date of the hire period, the Hirer shall be liable to pay the hire charge in full to the Company. Any requests by the Hirer to changes to the equipment need to be in writing.

3. Installation: The Hirer shall either have a representative on site at the time of installation or provide a scaled plan, showing the required position of the equipment prior to the start of the installation. If not the Company will install where it considers best. Any subsequent change in the position of the equipment by the Hirer will result in an additional charge to the Hirer. The Hirer shall ensure that the site can be adequately accessed, and that the site is firm, level, free from flooding, trees, ground and overhead obstructions. The Hirer is responsible for indicating clearly the location of any overhead or underground pipes, wires or other conduits of services which might suffer damage occasioned by the transport, installation, use or dismantling of the equipment. Any resulting unforeseen additional costs incurred by delivering, installing and removing equipment shall be charged to the Hirer. The Company shall not be liable for any damage or loss to the site, site access, plants, overhead or underground conduits or services occasioned thereby, unless caused by proven negligence on the part of the Company, and the Hirer shall indemnify the Company from and against all actions, claims, costs, demands and liabilities in connection therewith. During installation and take down, the Hirer must adhere to any safety requirements requested by the Company.

4. Responsibilities of the Hirer: The Hirer must not alter or tamper with the equipment once installation is complete unless agreed with the Company. The Hirer must only use the equipment for the known stated purpose. If the Hirer wishes to fix anything to the equipment, prior approval is required from the Company. Cooking within a marquee must only take place in the area designated and agreed with the Company. Smoking is not permitted within the marquee. The Hirer must satisfy themselves at the time of delivery that all equipment ordered has been delivered and the Company's attention should be drawn to any miscounts, omissions, or damaged equipment PRIOR to commencement of the event. A Hirer must take adequate steps to ensure adequate security of all equipment during the hire period. On public sites, 24 hour manned security is required. The Hirer will be responsible and liable for damage or loss to equipment caused by their actions or the actions of other contractors brought in by the Hirer, and whom are not under the control of the Company, unless the Hirer pays to the Company an insurance waiver equivalent to what is set out in the booking agreement.

5. Health and Safety: The Company reserves the right to require the marquee to be evacuated or the event within the marquee cancelled due to Health and Safety considerations. The Company accepts no liability for any loss in these circumstances.

6. Liability to Third Parties: The Company will not be liable for any claim for personal injury, death, loss or damage to property, howsoever caused unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of the Company. The Company will not be responsible for mechanical or electronic failure, irrespective of the cause.

7. Force Majeure: The Company will make every effort to complete a booking, but it cannot be held responsible for not completing a booking or having to substitute equipment, of similar specification for another (so far as it is possible to do so) due to unforeseeable circumstances or factors outside of its control which include in consequence of trade disputes, acts of terrorism, fire, Act of God, war, civil emergencies, breakdown failure or restrictions on the use of transport, fuel or power.

8. Ownership: All equipment remains the property of Countess Marquees Ltd at all times.

The above conditions can only be modified by written agreement between the Company and Hirer.